IVR Payments and Arrears collection
Notify
Notify your customers about outstanding accounts through the most appropriate notification channel, for example, SMS, eMail etc. Make it easy to take card payments over the phone by including the phone number for your IVR Payment application, or, a link to your Visual IVR payment application in your notification.
Collect
The notification message includes “one-touch” access to an automated telephone payment collection application that can accept card payments over the phone allowing customers to react immediately and make a payment using a standard telephone, or, smart-phone device.
Card or Cash
Give your customers the option to make a payment using Cash over the telephone automatically, as well as, standard credit or debit cards.
Analyse
Review your interactions with your customers and measure the effectiveness of your reminders and collection service.
Business Benefits
An IVR payment service provides your customers with a 24x7x365 payment channel accessible from any phone, in any place, at any time.
Automated telephone payments made through the IVR Payment system are processed, tracked and reported on in the same way as payments through any other payment channel.
Using an IVR Payment service will process your daily phone payment call volume for a fraction of the cost associated with staff members doing this work manually.
An externally hosted IVR Payment service mitigates PCI-DSS issues associated with processing telephone payments manually.
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Let your customers interact at their convenience
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Provide more channels into your online payment infrastructure
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Remove task of handling payment calls from staff
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Reduce the impact of PCI on your operations by externally hosting your IVR Payment service
Latest News
Click through SMS to IVR and Visual IVR
Including a link to your IVR in an SMS message makes it easy to take card payments over the phone. Link IVR with SMS First of all, outbound SMS messages are a great way to remind customers of outstanding amounts on their account. Including a clickable contact number for an IVR payment line, or, a smartphone Read more about Click through SMS to IVR and Visual IVR[…]
Visual IVR for smartphones
Visual IVR brings the power of smartphones to the accessibility and convenience of card payment over the telephone. Visual IVR on Smartphones Smart-phones are becoming the device of choice, surpassing both laptops and desktop computers, for many people when it comes to accessing the internet. Whether they are searching for information, or carrying out online Read more about Visual IVR for smartphones[…]
Automated Telephone Payment: A vital Self-Service Payment Channel in UK LAs
Automated telephone payment are a vital component of the payment infrastructure for UK Local Authorities. Nowadays, there are many channels available to UK citizens through which a payment can be made to their local authority. In addition to automated telephone payment, citizens can use Direct Debit, Online web card payments, EFT, Agent assisted card payment, Read more about Automated Telephone Payment: A vital Self-Service Payment Channel in UK LAs[…]
Secure Telephone Payments
The telephone is the oldest and still the most widely used “customer not present” payment collection channel in the financial, utility and local government sectors. Delivering secure telephone payments using automated IVR and Visual IVR telephone payment solutions is a vital part of a modern payment collection services. Despite the investment made by all organisations Read more about Secure Telephone Payments[…]